Refund and Cancellation Policy

When an applicant accepts a place offered by Debra’s First Aid Training and pays the fees, it means a binding contract is created between the student and Debra’s First Aid Training. Notification of cancellation/withdrawal from unit/s of competency should be made in writing (email to debra@savealife.com.au) to Debra’s First Aid Training.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 2 days prior to the commencement of the course will be entitled to a full refund of fees paid.
   
• Students who give notice to cancel their enrolment fees less than 2 days prior to the commencement of a course will be entitled to a 90% refund of fees paid. The amount retained (10%) by Debra’s First Aid Training is required to cover the cost of resources which will have already been committed based on the students initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
   
• Students who cancel their enrolment or do not attend on the day of the training  will not be entitled to a refund of fees.

There is no charge for a student to transfer to another course with Debra’s First Aid Training. If Debra’s First Aid Training cancels a course, then a full refund will be made available to whoever paid that course fee. 

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by Debra’s First Aid Training in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student may be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund or a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

 Note. If for any reason Debra’s First Aid Training is unable to fulfill its service agreement with a student, Debra’s First Aid Training will refund the student’s fees paid for services not delivered.